List your shop

Contact

Contact us

Pick the inbox that fits, so your message reaches the right people first time.

Help with an order

Support tickets are handled in the app: open Help , then Contact us.

If you cannot use the app, write to support@stataa.com.

Inboxes

  • Generalhello@stataa.comGeneral questions about Stataa: anything that does not fit an inbox below.
  • Help with an ordersupport@stataa.comHelp with an order you have placed. The quickest route is in the app: Help, then Contact us.
  • List your shopsellers@stataa.comList your shop on Stataa, or get help if your shop is already on it.
  • Payments & refundspayments@stataa.comPayments, refunds, and payouts to shops.
  • Grievance Officergrievance@stataa.comFormal complaints, handled by our Grievance Officer (details below).
  • Your dataprivacy@stataa.comYour personal data: ask what we hold, have it corrected or deleted, or withdraw consent.
  • Report a vulnerabilitysecurity@stataa.comReport a security vulnerability in a Stataa app or website. See our security.txt.
  • Report fraud or a scamtrust@stataa.comReport fraud, a scam, a fake listing, or someone pretending to be Stataa.

Grievance redressal

Complaints, handled on a clock.

If something went wrong with an order, a shop, a payment or your personal data, you can raise a complaint with our Grievance Officer at grievance@stataa.com.

Acknowledged within

24 hours

Resolved within

7 days

Please include your name, the phone number or email on your Stataa account, the order or pickup code if there is one, and what happened.

Grievance Officer

Name
to be published
Designation
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Postal address
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Who runs Stataa

Legal name
to be published
Type of entity
to be published
CIN / registration no.
to be published
GSTIN
to be published
FSSAI licence
to be published
Registered address
to be published

Details marked to be published are being finalised and will appear here once confirmed.

Stataa will never ask for your UPI PIN, OTP or card CVV. Every order is paid inside the Stataa app. Never pay at the counter, or to anyone who calls or messages you. Safety guidance