Grievance Redressal & Contact

Details marked to be published are being finalised and will appear here once confirmed.

In short

• For most problems, use the contact form in the app or on stataa.com. You get a ticket reference like STA-12345 to track your complaint.
• If you are not happy with the answer, write to our Grievance Officer at grievance@stataa.com.
• We acknowledge every complaint within 24 hours and resolve it within 7 days.
• You can also go to the National Consumer Helpline (1915), a consumer commission, FSSAI, the RBI Ombudsman or the cybercrime helpline (1930), depending on the problem.

Step 1: Contact support

The fastest way is the contact form in the app or on stataa.com. Choose a topic, describe the problem, and add photos if they help. You will get a ticket reference like STA-12345. Please use it in every message about the same problem.

You can also email us:

• support@stataa.com: help with orders and your account
• payments@stataa.com: payments, refunds and seller payouts
• sellers@stataa.com: shop partners and applications
• privacy@stataa.com: your personal data (access, correction, deletion, consent)
• trust@stataa.com: fraud, scams, fake shops and impersonation
• security@stataa.com: security vulnerabilities and data incidents
• hello@stataa.com: everything else

Stataa will only contact you from an @stataa.com email address or inside the app. See Scam & Payment Safety.

Step 2: Our Grievance Officer

If support has not solved your problem, or you want to complain about a decision we made, contact our Grievance Officer. This role is required by the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

• Name: to be published
• Designation: to be published
• Email: grievance@stataa.com
• Post: to be published, to be published

Please include:

• your name and the email or phone number on your account;
• the ticket reference and order number, if you have them;
• what happened, and what you would like us to do;
• any photos or screenshots.

How fast we respond

• We acknowledge every complaint within 24 hours.
• We resolve complaints within 7 days of receiving them.
• If we need a shop to respond first, we keep you updated while we wait. The 7-day limit still applies.
• If you ask us to remove unlawful content (for example, a fake shop listing or an abusive photo), we act within 36 hours.
• If content shows someone in a sexual or intimate way, or impersonates someone with a morphed image, we act within 2 hours.
• For requests about your personal data, see the Privacy Policy.

We will explain our decision and the reasons for it.

Step 3: If you are still not satisfied

You can go to these bodies at any time. For some of them, you must first give us a chance to resolve the complaint.

Consumer complaints

• National Consumer Helpline: call 1915 (8 am to 8 pm), WhatsApp 8800001915, or go to consumerhelpline.gov.in. You can also use the NCH app or the UMANG app.
• Consumer commissions: you can file a complaint online through e-Jagriti at e-jagriti.gov.in. It replaced the older e-Daakhil portal in 2025.

Food safety

• FSSAI: use the Food Safety Connect app or website (foscos.fssai.gov.in/consumergrievance), or call the toll-free number 1800-112-100.

Decisions about content or accounts

• If you disagree with our Grievance Officer's decision on a complaint under the IT Rules (for example, about content or account suspension), you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of that decision.

Personal data

• After using our grievance process, you can complain to the Data Protection Board of India through its official online system.

Payments

• If your bank or payment app does not resolve a payment problem, you can complain to the Reserve Bank of India Ombudsman at cms.rbi.org.in or call 14448.

Fraud and cybercrime

• If you have lost money to a scam, call 1930 at once and report it at cybercrime.gov.in. See Scam & Payment Safety.

About Stataa

• Operated by: to be published, a to be published
• Registration: to be published
• Registered address: to be published
• GSTIN: to be published
• FSSAI licence (e-commerce): to be published
• Website: stataa.com

Each shop's name, address, FSSAI number and contact details are shown on its page in the app.